Privacy Disclosure

At Valley Multi Services your privacy is important to us. This Privacy Policy is designed to help you understand how we collect, use, protect, and share your personal information. We are committed to safeguarding your information and ensuring that your privacy is respected at all times. Please take a moment to read through this policy to learn more about our practices and how we protect your personal data.

Information We Collect:

We collect various types of information to provide and improve our services at Brenda Flores Insurance Agency. The information we collect may include:

1. Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Social Security number (when required for insurance processing)

2. Financial and Transaction Information

• Payment card details (securely processed via third-party payment processors)
• Billing address
• Transaction history related to our services

3. Location Data

• Approximate or precise location, if enabled on your device and permitted by you

We collect this information through online forms, account sign-ups, service inquiries, and through your interactions with our website or communications

How We Use Your Information

At Valley Multi Services, LLC the information we collect is used to deliver personalized, efficient, and secure services to our clients. Your personal data helps us manage and fulfill insurance-related requests, such as processing applications, generating quotes, managing policies, and handling claims. It also allows us to maintain accurate records and provide timely support when you contact us with questions or concerns.

We use usage data—such as your device type, IP address, and browsing behavior—to better understand how visitors interact with our website. This insight helps us improve our site’s functionality, enhance user experience, and tailor content to better meet your needs.

Your contact details may be used to communicate with you about your account, policy updates, or changes to our services. With your consent, we may also send promotional materials, newsletters, or special offers relevant to your interests.

For transactions, we securely process billing information through trusted third-party payment providers to complete purchases or manage premium payments.

Additionally, we may use your information to comply with legal obligations, enforce our terms and conditions, and ensure the safety and security of our operations. We are committed to using your data responsibly and transparently, only for the purposes outlined and in accordance with applicable privacy laws.

How We Share Your Information

At Valley Multi Services LLC , we value your trust and are committed to handling your information with care. We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties when necessary to deliver our services. This includes insurance carriers, underwriting partners, payment processors, and service providers who assist with operations such as website hosting, communications, or customer support.

These third parties are contractually obligated to protect your information and use it only for the intended purpose. We may also disclose your information if required by law, legal process, or to protect our rights, property, or the safety of others.

Whenever we share your data, we do so with strict confidentiality and only when it is essential to fulfill our services or comply with legal obligations.

How We Protect Your Information

At Valley Multi Services, LLC, safeguarding your personal information is a top priority. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption protocols for data transmission, secure servers, and firewalls to prevent breaches. All sensitive information, such as payment details, is processed through trusted, PCI-compliant third-party providers.

We limit access to your personal information to authorized personnel who require it to perform their duties, and we use role-based access controls to further ensure security. Our systems are regularly monitored and updated, and we conduct routine security reviews to identify and address potential vulnerabilities.

While no system is completely immune to threats, we are committed to maintaining strong, up-to-date security practices to ensure that your information remains safe and secure.

Your Rights and Choices

At Valley Multi Services, LLC , we believe in giving you control over your personal information. You have several rights concerning how your data is used and managed:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If your information is inaccurate or outdated, you may request that we update or correct it.
• Deletion: You may request that we delete your personal data, subject to certain legal or contractual obligations.
• Withdraw Consent: If you previously consented to receive marketing communications, you may opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
• Restrict or Object to Processing: In some cases, you may request that we limit how we use your data.

To exercise any of these rights, please contact us at 408-440-2932. We will respond promptly in accordance with applicable privacy laws.

Consent for SMS Communication:

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes

Types of SMS Communications:

A clear description of the types of SMS communications a customer might receive. This must include examples like:

• Customers and Guests: Updates regarding orders, deliveries, or other relevant information.
• Job Applicants: Information about application status, onboarding materials, or other employment-related updates.

Standard Messaging Disclosures:

Include standard message disclosures:

• Messaging frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” contact us at [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the revised version on our website with the updated effective date. If the changes are significant, we may also notify you by email or through other direct communication methods.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and your rights. Your continued use of our services after any changes are made indicates your acceptance of the updated policy.

Effective Date: This Privacy Policy is effective as of April 8, 2025.

Contact Us [email protected] or 408-440-2932